Fulfillment and shipping destinations

Orders are dispatched from Amazon warehouses through Amazon Multi-Channel Fulfillment (MCF). Shipping availability depends on your delivery address, the items ordered, and Amazon's fulfillment availability. Enter your address at checkout to see the methods available for your order. If no shipping method is offered, we cannot ship that order to the address entered. We do not offer in-person collection.

US shipping options and estimated delivery

• Standard: free shipping, with an estimated delivery time of 3–5 business days, where available.
• Expedited: $10, with an estimated delivery time of 2 business days, where available. This option may appear as “Prime” at checkout under our current shipping configuration.
• Eligible Amazon Prime members: free fast shipping may be offered for qualifying orders and addresses. Any Prime eligibility requirements and available benefit are shown at checkout.

These US estimates reflect our current Amazon MCF configuration. They are not guaranteed arrival dates. The available methods, delivery estimates, and final shipping charge depend on the items, address, and Amazon's availability and are confirmed at checkout before payment. Business days exclude weekends and applicable holidays. Order processing, cut-off times, holidays, remote destinations, and carrier delays may affect the delivery date.

Other destinations

Where shipping is available outside the United States, the available methods, shipping charges, and delivery estimates are shown at checkout for the address entered. The US delivery times above do not apply to other destinations.

Tracking and delivery issues

Once an order is dispatched and tracking is available, we will send a tracking link. Carrier delays, customs processing, holidays, and remote destinations can affect delivery times. If your order is delayed, missing, or arrives damaged, please contact us through the chat on fitouch.store with your order number so we can investigate.

Address changes and cancellations

If you need to change an address or cancel an order, contact us through the website chat as soon as possible. We can only attempt changes before dispatch; changes are not guaranteed once fulfillment has begun. After dispatch, the carrier's options may apply.

Taxes and import charges

Applicable taxes shown at checkout are included in the order total. For international shipments, customs duties or import taxes may be collected by the destination country unless checkout explicitly states that they are included.

Returns

Eligible items may be returned within 30 days of delivery under our Return and Refund Policy. Please see that policy for return shipping costs, the $5 USD per-item handling fee, eligibility, exceptions, and instructions.