Returns

You may request a return within 30 days after your item is delivered. To be eligible, the item must be unworn, unused, with its original tags and packaging, and you must provide proof of purchase.

How to request a return

Sign in to your Fitouch customer account, open the order, and select “Request return.” You may also email support@fitouch.store for help. We review each request before it is approved. If approved, we will send you the return address and packing instructions. Do not ship an item before receiving these instructions.

Return shipping and fees

For standard returns, you are responsible for buying your own return shipping label and paying the return shipping cost. We recommend a trackable service. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@fitouch.store promptly with your order number and photos, before sending it back, so we can review the issue and provide the appropriate return instructions.

Refunds

After we receive and inspect your return, we will let you know whether the refund is approved. If approved, we will issue it to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since we approved your return, contact support@fitouch.store.

Exchanges

For a different size or color, request a return for the original item and place a new order.