Where do we ship?
Fitouch ships worldwide (some exclusions apply)
We currently offer free shipping to USA.
We offer free shipping outside USA on orders over $180.
*We do not ship to PO boxes, Armed Forces addresses or US territories. Please provide a residential address as your shipping address.
*We do not offer collection in person.
How long will it take to receive my order?
FITOUCH may use UPS, FedEx, USPS, CHINA POST or other couriers to ship the orders. All shipments require an adult signature at the delivery address.
Please note, FITOUCH is not responsible or liable for any lost or stolen packages. We are not responsible for any delays once the package has exited our warehouse facilities. If you incur any issues, please reach out to our customer service team at weedoo01@outlook.com
How much is the shipping cost?
Express/expedited shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for special* shipping will be collected with the purchase (if applicable).
This price will be the final price for shipping cost to the customer.
*Shipping fees are non-refundable.
Do you provide a tracking number?
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
It could take up to 7 business days for the order to be processed and a tracking number to be assigned to the order. Order processing time could extend beyond 7 business days during special sale and holiday sale events.
Can I change my delivery address?
We are only able to change the address at any time before the order has been dispatched.
Once the item is dispatched, the recipient will need to contact the courier (FedEx/UPS/USPS) for any last minute address change request, either by phone or online, quoting the Tracking number provided with the order.
In the event that an address change was done by the recipient to a Hold Location, it is the responsibility of the recipient to collect the package at the Courier Hold Location within the "hold" timeline, provided by the courier..
Failing to collect the package within the allotted time, will result in a "return to sender" action, which means the package will be returned back to FITOUCH and FITOUCH will get charged for this return.
In this event, FITOUCH reserves the right to deduct or charge the return shipping fee from the original value of the order paid by the customer.
When will my package arrive?
Process for delayed / missing / lost in transit parcel
Please check the tracking link which was sent to you at the time of delivery.
Kindly allow up to 7 business days for the tracking number to be allocated to your order.
If your package does not arrive within the date and time showing in your order tracking page, kindly contact UPS/FedEx (designated courier) and request for a case ID number.
Please email customer service with your
* Once the package has left the warehouse, FITOUCH will not be held responsible for delays or packages lost in transit.
In the event that a package was lost in transit, we will process a refund or replacement as soon as the courier has completed their investigation into the claim.
It is the sole responsibility of the receiver to open a case with Fedex (or the designated courier) and forward the case ID number to FITOUCH.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
2.2 Import Duties, Customs & Taxes
Receiver (buyer) may need to clear (pay) Import duties or additional taxes for international shipments upon arrival in destination country. FITOUCH will not be liable for any special import duty or tax at destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
In case an item is completely “out of stock”, we will notify you via email and issue you a full refund.
Please allow up to 10 business days for the refund amount to be returned to your original method of payment.
For all information on Returns. Exchange and Refund Policy, please visit
For all general customer service inquiries (except for returns & exchange request), please email us at weedoo01@outlook.com
All emails and customer queries received between this sale / special promotion period will be attended to within 72 hours during business hours..
Some rural addresses may take longer for delivery- please check with FedEx for tracking your package. We do not ship to PO Boxes/ Armed Forces addresses.
